Make your team
75% more productive
Built-in AI handles the busywork — auto-categorizes tickets, drafts replies, summarizes long threads, and answers questions straight from your knowledge base. Your agents focus on conversations that matter, not paperwork.
Trusted by support teams at
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Four modules. Enable what you need.
A focused help-desk platform. Pick the modules that match how you work — they're independent, and you can turn them on or off any time.
Live Chat
Drop a tiny JS snippet on any site and put a chat widget in front of your visitors. Real-time messaging, agent inbox with status filters, AI reply suggestions grounded in your Knowledge Base, slash-trigger canned responses.
Knowledge Base
A public help center at your subdomain. Rich-text articles in a sanitized editor, hierarchical categories, full-text + AI search, helpful/not-helpful voting, multi-language translations, automatic sitemap and SEO tags.
Contact Pages
A block-builder for your contact page — text, forms, hours, FAQs, team cards, maps, social links. Drag to reorder, toggle blocks on and off without losing config. Form submissions create tickets automatically.
Support Tickets
Email-in, manual creation, chat conversions — all roads lead to one inbox. Categories, priorities, internal notes with @mentions, customer satisfaction ratings, magic-link customer portal, CSV export.
AI assistance, built in
Nine focused features powered by AI. No agentic loops, no chatbot personalities — just useful AI that takes work off your team's plate.
Ticket auto-categorization
Every new ticket is automatically tagged with the right category and priority by AI, so your agents never start with a blank inbox.
Chat reply suggestions
A click-to-insert reply panel in every chat. Pulls the right answer from your KB, ready to send or edit. Halves agent typing time.
Ticket thread summary
Pick up a 40-reply ticket cold and know what happened in 3 sentences. AI compresses entire ticket threads into actionable summaries.
Similar tickets
Spot recurring issues and known problems instantly. AI surfaces past tickets that match the one you're looking at, with reasons.
Conversation summary
Every closed chat gets a 2-3 sentence summary, resolution status, and topic tags — automatically — so your records stay clean.
Language detection & translation
A French visitor asks a question, your agent replies in English, our AI translates it back — automatically. Serve global customers without a polyglot team.
KB AI search with citations
Let visitors ask questions in plain English. AI finds the answer in your KB and quotes its sources, so your team is never the bottleneck.
Pre-agent AI chatbot
Visitors get an immediate, helpful answer from AI — and only see "an agent will join" when the bot is truly out of its depth. Faster response, fewer escalations.
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